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Delivery, Terms & Conditions, Privacy Policy

Delivery

Normally the product will be sent via the shipment option you have choosen within 48 hours during business day. Please check your delivery address information enetered before checkout. We are not responsible for incorrect delivery or shipping information. Customers may be charged for additional shipping fee for any undelivered shipment due to customer's incorrect address entered on the website. Any order that needs to be re-shipped will be charged at the same shipping charges that apply to the original order.

Tracing your parcel

Every purchase made with us with be tracable via postal service online tracking system. You may obtain the tracking number by login to your account or e-mail us at info@lemon-rx.com if you are purchasing as guest.

Refund

We will collect payment when you place your order. If for any reason we are unable to fulfil your order such as the product becoming obselete at the time of purchase, we will issue you a full refund.

Damaged Goods / Faulty Goods

If you suspect a fault with your product please contact us immediately. Lemon Rx E-shop order ID must be provided. If such product isn't purchased from this website, please contact your local retailer for service. If there is an obvious defect and the product needs to be returned, please notify us by email first to info@lemon-rx.com.

Shipping details

Please check your delivery address information before placing order. We are not responsible for incorrect delivery or shipping information. Customers may be charged an additional shipping fee for any refused or undelivered shipment due to customer's incorrect address entered on the website. Any order that needs to be re-shipped will be charged at the same shipping charges that apply to the original order.

Guarantees

All products come with a 3 months warranty, where our in-house facilities are able to process all returns for a quick and efficient all round service. Within 7 days starting the day after receipt of goods, if your goods are faulty we will offer a prompt replacement of the relevant components (parts) or a brand new unit, subject to availability. This does not apply to faults caused by accident, neglect or misuse. We must be notified of the fault within 7 days starting the day after receipt of goods and proof of purchase MUST be provided. If your purchase develops a fault after 7 days and within its 3 month guarantee we will arrange to repair and return the product to you free of charge. Please note it may take up to 28 working days or longer for repairs to be undertaken, depending on the manufacturer and complexity of the problem (e.g. availability of required parts).


Privacy Policy

By visiting lemon-rx.com, you are accepting the practices described in this policy. lemon-rx.com knows that you care how information is used and shared, and we appreciate your trust that we will do so carefully and sensibly. Information about our customers is an important part of our business, and will not be passed on to third parties.   The information you provide in your customer account will be used for the sole purpose of payment and shipment of ordered goods. For payment, Any information regarding your bank account or credit card is not passed to us or made visible, but will remain completely with PayPal / PayDollar.  Your account password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your password to third parties.   


Visa / Master card transcation by PayDollar

PayDollar is a leading, secure and reliable international payment service provider to banks and online merchants since 2000. Customers' payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorisation using 256-bit Extended Validation Certificates (EV) SSL transaction encryption. PayDollar supports CVV/CVC check as well as 3-D secure authentication of Visa and MasterCard namely: Verified By VISA, MasterCard SecureCode for added security protection for both customers and merchant.   


Paypal

See Paypal terms and conditions for further information at www.paypal.com.